Shipping Policy
SHIPPING POLICY
We proudly offer worldwide shipping via special lines depending on location! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 7 business days depending on location and levels of stock as we are an international business. Please consider any holidays that might impact delivery times.
PROCESSING TIME
Order verification, tailoring, quality check, and packaging. This may take an additional 1~2 days. However, for some hot-selling products, we will try our best to keep them in our warehouse so that we can ship your package on the same day you order.
INTERNATIONAL SHIPPING:
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
United States
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 5-7 Business Days
United Kingdom
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 5-7 Business Days
Canada
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 5-7 Business Days
Europe
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 5-7 Business Days
Australia
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 5-7 Business Days
New Zealand
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 5-7 Business Days
Rest Of World
Tracked Standard Shipping: FREE 7-14 Business Days (depending on location)
*Shipping times are subject to stock availability and exclude clearance/customs delays*
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 2 hours as your order might have already been processed. Please do drop us an email at support@kidselation.com as soon as possible if you'd like to cancel an order that you have just made.
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at support@kidselation.com as a reply to your order confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.
TRACKING NUMBER
After purchase, you will receive a tracking number via email.
Tracking will be available once your product has shipped. Any product may be shipped from a fulfilment center other than our global warehouse.
You can also track your order on our Tracking Page.
HOLIDAY SEASON
Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer.
Thank you.